Warranty & Complaints

Warranty

At Sleep Coach, we care deeply about the quality of our products. If an item is damaged during transport or shows a defect, your statutory warranty rights apply under EU consumer law.

• You are required to notify us of any defect within two months after discovery.

• If the defect falls within the warranty, you are entitled to free repair or replacement of the product.

• If repair or replacement is impossible or unreasonable, you have the right to request a price reduction or to cancel the contract.

To report a defect, please contact us at [email protected].

Complaints Procedure

If something does not go as planned, we encourage you to first contact us directly by emailing [email protected].

• If this does not resolve the issue, you may submit your dispute for mediation via WebwinkelKeur:

  https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

• Since 15 February 2016, consumers in the EU can also file complaints via the Online Dispute Resolution (ODR) platform of the European Commission:

  http://ec.europa.eu/odr

If your complaint is not yet being handled elsewhere, you are free to submit it via the EU ODR platform.